Moving people

from knowing to doing.

We work as your fractional learning and development (L&D) team in the Philippines, building BPO training systems that turn knowledge into real capability. From LMS setup and e-learning development to call-centre training simulations and agent readiness tracking, we make processes clearer, practice more realistic and progress easy to measure, so your agents and new accounts go live sooner.

From LMS setup and call-centre training simulations to new account ramp-up and e-learning development, we build complete training systems that get agents and teams ready for real work. Every system combines instructional design, learning technology and agent readiness tracking, built around what people need to do on the job, not just what they need to know.

Explore the tabs below to see what we can build for your operation.

Training systems designed around the real problem.

BPO Training Services in the Philippines

  • Turn your existing training into LMS-ready e-learning, fast.

    Wave Learning Studio converts existing training materials into responsive, LMS-ready e-learning courses for BPO and offshore teams in the Philippines. We take your classroom training, slide decks, workshop materials, SOPs, policies and client process guides and turn them into self-paced courses agents can complete on any device. Our AI-assisted build pipeline and reusable course templates let us convert entire training libraries quickly without losing accuracy, and an instructional designer reviews every course before launch.

    Each course is built for performance on the floor, with practical scenarios, knowledge checks and assessments tied to the tasks agents actually do. We also hand over the templates, so your trainers can keep updating and adding courses after the project ends.

    What we build:

    • Conversion of classroom training, slide decks and workshops into self-paced e-learning

    • Conversion of SOPs, policies and client process guides into courses

    • AI-assisted content structuring, with every course reviewed by an instructional designer

    • Reusable course templates and a build kit your team keeps

    • Scenarios, knowledge checks and assessments tied to agent tasks

    • SCORM 1.2 and SCORM 2004 publishing, with completion, scoring, bookmarking and progress tracking

    • WCAG-aligned accessibility, including captions, transcripts, alternative text and keyboard navigation

    • Mobile-responsive delivery for desktop, tablet and phone

    • Browser, device and LMS testing, quality assurance, UAT support and launch readiness

    Whether you're converting a single training programme or your entire course library, we build it quickly, check it for accuracy and deploy it into your LMS or Wave-built academy.

  • Your own training academy, set up and ready before your first cohort starts.

    Wave Learning Studio sets up learning management systems (LMS) and branded training academies for BPOs and offshore teams in the Philippines. We scope what your operation needs, recommend the right platform and configure it end to end, including learning paths, enrolment, assessments, certificates and reporting. Your trainers and team leads can then run training from day one.

    If you already have an LMS, we configure and organise it properly. If you don't, we can build a branded WordPress and Learnomy academy that you own outright, with no expensive per-user licences. Either way, we test everything, train your administrators and hand over a platform your team can run without us.

    What we build:

    • LMS requirements scoping and platform recommendation

    • Branded training academy setup on WordPress and Learnomy

    • Configuration of your existing LMS

    • Learning paths by role, client account and training stage

    • Enrolment, user roles and administrator permissions

    • Assessments, completion rules and certificates

    • Reporting on learner progress, completions and scores

    • SCORM course upload, testing and troubleshooting

    • Branding and custom domain setup

    • Administrator training, documentation and platform handover

    Whether you're launching your first site or replacing scattered spreadsheets and shared drives, we give your operation one place to train, track and certify every agent.

  • Get new client accounts live sooner.

    Every new client account brings new processes, new systems, new quality standards and a go-live date that doesn't move. Wave Learning Studio builds account ramp-up training systems that take agents from training to nesting to production, with readiness tracking at each stage, so you know who is ready before go-live.

    We work alongside your operations, training and client teams to turn account requirements into a structured pathway. Then we build the readiness checks and dashboards that show progress by cohort and by agent.

    What we build:

    • Ramp-up pathways from training through nesting to production

    • Conversion of client SOPs, scripts and system guides into training

    • Proficiency checks and readiness gates at each stage

    • Readiness dashboards by agent and by cohort

    • Nesting simulations and scenario practice

    • Job aids and quick-reference guides for the floor

    • Toolkits for trainers and team leads

    • A reusable ramp-up template for future accounts

    • LMS setup and deployment support

    Whether you're launching your first client account or ramping several at once, we build a repeatable system that gets every account live on schedule.

Explore All Services 
More ways to move learning forward.

Why Wave Learning Studio?

Our Point of View

We build training systems around what your agents actually need to do on the job, and set them up so your team can run them long after we've gone.

Built Together

Training should help agents perform on the floor, not just complete a course. We work alongside your operations leads, trainers, team leads and client subject-matter experts to build training systems around the real work: the calls, processes, systems and quality standards your agents handle every day. From e-learning development and instructional design to training academy setup and new account ramp-up, everything we build starts with what your people need to do.

Plug and Play

Training systems and instructional design support, exactly where you need it.

As your fractional learning and development (L&D) team in the Philippines, we can step in for a single e-learning course conversion, set up your training academy and LMS, or build the full ramp-up system for a new client account. After launch, we can stay on to manage your platform, update courses and report on agent readiness.

We bring together instructional design, e-learning development, LMS setup, assessment and readiness tracking, giving you the training capability of an in-house L&D team without hiring, managing or retaining one.

Move Forward

Moving people from knowing to doing.

Every system we build is handed over for your team to own and run: the academy, the courses, the templates and the readiness data. Your trainers can keep adding courses, your team leads can see who is ready for the floor, and each new client account ramps up faster than the last. We help you build the foundation once, then keep your operation moving forward.

About The Studio

Every project starts with a 

conversation

Whether you're launching a new site, ramping up a new client account, or converting existing training into e-learning, let's talk about what your operation needs.